Check out the latest video: https://youtu.be/jmUVS6ijIMc
[youtube https://www.youtube.com/watch?v=jmUVS6ijIMc&w=480&h=270]
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I don’t think anyone ever turns away at receiving GREAT customer service BUT I have has such great customer service lately from AIrlines (Southwest), restaurants, taxi service (Super Shuttle), etc. and many times its via Facebook Messenger that I have been receiving the best service. I LOVE this as it removes the “on-hold” experience so negatively associated with calling customer service.